Privacy Policy

Who we are and how to contact us

We are The Language Connection. Our registered office is at 412 Moseley Road, Birmingham B12 9AT.

Our data protection representative for all queries in relation to this policy and your data protection rights can be contacted by email at or by calling us on +44(0)121 725 4595. If you need to you can write to us at 412 Moseley Road, Birmingham B12 9AT.

When we refer to our website, we mean our website at

What personal data we collect and why we collect it

We may collect personal information about you in the following ways:

Data you give to us:

  • Data you give to us when you register to use our services
  • When you talk to us on the phone
  • When you use our website
  • In emails or letters to us
  • When you give us feedback
  • Data you give us at networking or other business-related events

Data we collect when you use our services:

  • Payment and transaction data
  • Profile and usage data, including data we gather from the devices you use to connect to those services such as computers and mobile phones, using cookies (please see our separate cookies policy) and other internet tracking software
  • As customers you may provide us with content for translation and interpreting purposes. Such content may contain personal data which will always be subject to the confidentiality undertakings made with you at the time you engage us to perform services.

Data we collect about you

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity data – name, username, marital status, job title.

Contact data – correspondence address, email address or telephone numbers.

Transaction data – details about payments to and from you and other details of services you have purchased from us.

Technical data – internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
We will only collect special categories of data or children’s data from you (to the extent they are contained in any material you provide us for translation purposes), if you have voluntarily provided us with this data or for the purposes of providing our services or ancillary services.

We use freelance linguists to assist in the process of translation. They may receive, as part of the assignment, the name of the client they are working on but no personal data about that client, unless such contact information is needed to perform the assignment (including but not limited to on-site interpretation projects or onsite document review). These freelance linguists may also have access to any personal data within the source documents and reference material sent to them for translation.

However, in all cases, the freelance linguists will be subject to strict confidentiality agreements.

We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. 

Personal information we collect from you

  • Identity
  • Contact
  • Transaction
  • Technical usage

What we use your personal information for

  • To register you as a new customer
  • To process and deliver your order
  • To manage payments or collect and recover money owed to us
  • To use data analytics to improve our website, products and services
  • To manage our customer relationship with you
  • Occasionally, to make suggestions and recommendations to you about goods or services that may be of interest.

Your privacy is protected by law.

We are only allowed to use personal information about you if we have a legal basis to do so, and we are required to tell you what that legal basis is.  

Who we share your personal information with

We may share your personal information with any of the following organisations, for the purposes of providing the services which you have requested from us:

  • HM Revenue & Customs and other regulators or authorities
  • Google
  • Microsoft Host email, SharePoint and OneDrive, which may include personal data (names, email addresses etc.)

We require all organisations who we share your data with to respect the security of your personal data and to treat it in accordance with the law. We do not allow any of our service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Contact forms

Personal information shared through our website contact forms are not stored anywhere on our servers to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.


Our website uses cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree.  The cookies we use allow us to gauge where our visitors have come from (for example Google or LinkedIN), recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works.

The cookies are stored on your browser. You can usually modify your browser settings to prevent this happening. However, by disabling cookies, or certain types of cookie, you may hinder your user experience on this and other websites, or prevent them from working entirely. Please visit for comprehensive information about how to change your cookie settings in different web browsers.

Please note that some cookies may be placed by third party service providers who perform (or will perform) some of these functions (or other services) for us. Cookies are used on this website for the following third party services: Google Analytics, LinkedIn Follow button, Facebook Like Button, YouTube videos. Some of these services may be used to track your behaviour on other websites and we have no control over this.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Google Analytics cookies is a website monitoring tool that allows users to see volumes of website visitors, their source and to analyse how the content on the website is viewed and navigated. This in turn allows us to optimize the website pages and marketing programmes that drive traffic to the website. Google Analytics does not store any personal information about the visitors but does use persistent cookies to identify repeat visitors. You may universally opt out of all Google Analytics tracking used by all websites by visiting the following link:

How long we retain your data

We will keep your personal information for as long as you are our customer.After you stop being a customer, because you have stopped regularly using our services, we may keep your personal information for up to 7 years for one of the following reasons:

  • To respond to any questions or complaints from you
  • To maintain our records
  • To comply with laws applicable to us

What rights you have over your data

You have certain rights which are set out in the law relating to your personal information. The most important rights are set out below.

Getting a copy of the information we hold

You can ask us for a copy of the personal information which we hold about you, by email on  or by phone on +44(0)121 725 4595. We will try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month and in that case we will notify you and keep you updated.

Telling us if information we hold is incorrect

You have the right to question any information we hold about you that you think is wrong or incomplete. Please contact us by email on  or by phone on +44(0)121 725 4595 if you want to amend this.

Telling us if you want us to stop using your personal information

You have the right to:

  • object to our use of your personal information; or
  • ask us to delete the personal information; or
  • request the restriction of processing; or
  • ask us to stop using it of there is no need for us to use it.

Withdrawing consent

You can withdraw your consent to us using your personal information at any time. Please contact us by email on  or by phone on +44(0)121 725 4595 if you want to withdraw your consent. If you withdraw your consent, we may not be able to provide you with certain products or services.

How we protect your data

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees and contractors who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Please contact us by email on  if you have any queries with regard to this Privacy Policy.

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